Outsourcing to our call center allows your business to gain the assurance to deliver a good customer experience and gaining also a lead magnet/conversion asset for both B2B & B2C relations.
Our expertise spans the length and breadth of the Information and Community (ICT) arena – whether you need to migrate to the Cloud or develop customized Applications.
Take advantage of our wide range of services, leveraging on data analytics to make informed decisions.
Keep up to date with the drastic changes occurring in today’s world of the Internet through well-crafted programs by a group of expert trainers based on up to-date adult learning principles to private and public organizations.
We create and deliver tailor-made trainings based on your organizations’ requirements with varied topics such as change management policy, monitoring and evaluation, project management, raising awareness, Public Relations, Grant Proposal Writing and Marketing.
To ensure sustainability of our training interventions, we have a special post-training Mentorship program created to further support our training participants in their everyday work.
Customer service training
Invest in quality customer service coaching programs to improve interpersonal communication, product knowledge, conflict resolution, crisis management whilst creating a customer-centric company to increase rate of customer retention and reduce employee churn rate.
Training your team to become highly equipped in providing service experiences inspires reviews via word-of-mouth advertising both offline and online.
Organization & Business!
